Our Service Commitment: “When you buy insurance, you rely on the promise that there will be financial compensation if a loss is incurred. When an insured event happens, we go in to bat for you to make sure that the Insurer or underwriter keeps that promise to you and that your claims are settled promptly and fairly”.

Business Insurance Types

Make your insurance claim:

Claims: If you need to make a claim, please:

  • Take immediate steps to minimise further damage.
  • Do not admit liability.
  • Request a Claims Form by contacting us:
  • Call 09 930 6260 or
  • Email us at info@saffroninsurance.co.nz
  • If the Claim is a Motor Vehicle damage claim, contact Crash Management on 0800 227 274, who will help expedite the repairs process.

Our job is:

  • To guide you through the claims process.
  • To help with the paperwork.
  • Advise you on how to mitigate loss.
  • Represent your interests to the insurer.
  • We are available to help you 24*7 on 09 930 6260.

Most claims we receive are settled to the satisfaction of our customers. This is because we only use reliable underwriters, making sure policy terms are documented and clear, and managing the administration of claims effectively. We also enjoy direct access to key decision makers in insurance companies to help settle claims. Insurers support us, because we make their job easier by making sure all paperwork is correct, and by preventing inadmissible claims that may be a drain on their resources.

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